Developing ‘Human Factors’ skills

Exploring the vital role that non-technical skills play in improving team working, communication & patient safety. The basics of human factors training for the maternity care team.

This course is available on a commissioned only basis.

Unlock the potential of your team with our 1-day course, available online or to come directly to you!

Commissioned courses offer an effective way to enhance training outcomes within your organisation. Our Developing ‘Human Factors’ Skills course is tailored for a multiprofessional group which includes individuals working in different roles, and at different stages in their career. This aligns with national guidelines which recommend that maximum impact and culture change can take place when multi-professional teams train together. Delegates also tell us that including management and colleagues from other disciplines helps to fully embed learning within their organisation.

If you’re unsure if commissioning is right for you, we would still love to hear from you. Depending on the number of staff, we would be happy to consider facilitating a block booking.

For more information, to discuss potential dates or to request a personalised quote, please fill out our contact form with as many details as possible.

Our dedicated team is eager to connect with you and support your training needs.

Please ensure that you have read and understood our terms and conditions before booking.

*Start times may vary for in-house training courses.

Relevant For

The course is ideally taught in a multidisciplinary setting and is relevant to all members of the acute maternity team including midwives, obstetricians, neonatal nurses and anaesthetists. It is also relevant for allied health professionals (AHPs).

Content

A one-day multidisciplinary course that will focus on developing ‘human factors’ skills in the delivery suite, with workshops in the following pertinent areas:

• Key domains to discuss: situation awareness, team-working, decision making, leadership, giving and receiving feedback, stress and fatigue.
• How do we identify these skills?
• How do we improve these skills?
• Multidisciplinary workshops.
• Implications for clinical practice.

The Need For Training

In numerous reports investigating maternal and neonatal deaths, and avoidable harm, a great deal of cases involved an element of substandard care (Each Baby Counts, 2020; HSIB, Summary of Themes, 2020; Saving Babies’ Lives, 2019). Teamwork, communication, and interpersonal skills were cited as particular areas of concern.

The social skills of communication, team-working and leadership and the cognitive skills of situational awareness and decision-making are considered to be key ‘non-technical skills’ (NTS). Such skills are of particular relevance to the maternity care team, where multiple tasks are often required simultaneously, the woman is usually awake, and the clinical circumstances may be complex and stressful.

Aims

The course will explore the vital role that nontechnical skills play in improving team working, communication and patient safety. The basics of human factors training for the maternity care team. It aims to improve maternity outcomes and staff satisfaction through development of individual and team human factors skills.

Objectives

• To develop an understanding of what human factors are and how they influence outcomes in maternity care.
• To enable you to develop your own and your teams’ human factors skills.

DELEGATE FEEDBACK

“This course should be mandatory to everyone, from doctors, midwives, HCA….all maternity team. Brilliant and dynamic course.”

“Very beneficial day has prompted me to think more about mindfulness and to think about the impact of human factors.”

“Very valuable and relevant.”

94% of delegates rated the course quality as ‘Very Good’ or ‘Excellent’.

9 out of 10 of delegates told us that the course fulfilled ‘Many’ or ‘All’ of their learning objectives.

89% reported that they intended to modify practice in a minor or major way following the course.