Please ensure that you have read and understood the terms and conditions before making your booking.
Invoices
Please note that we are a not-for-profit company with a small team and limited resources. For this reason, we expect payment upon invoicing (no later than 30 days, or before the course date if this falls within the 30 days) via debit/credit card, cheque or BACs. Once invoiced, the funds must be allocated within 12months of the invoice date. Unallocated funds (past the 12month period) will no longer be available.
Unless previously agreed, our invoices require a valid purchase order number – obtained through the conversion of a requisition number from your Trust’s purchasing/buying department. This can be sent directly to training@babylifeline.org.uk.
All invoices are sent with a note requesting immediate payment and include details of clinical, administrative, and purchasing contacts, for communication purposes. We do not charge VAT.
We also use Tradeshift as a method of e-invoicing, please request to join our network if your institution uses this platform.
All places will be confirmed once an invoice is raised, the number of places invoiced is confirmation of the number of places allocated to a trust/organisation individual attendees names can be supplied at a later date.
Non-Self Funded Individual Bookings
We understand that when places on our courses are not self-funded, most NHS Trusts will allow delegates to pay using their own card through our website, and will then reimburse the cost to the delegate. We will provide a receipt from our processing company Stripe with an order form detailing the order made.
Please make an enquiry to your organisation’s purchasing department about its individual methods of arranging payment before booking.
If this is not feasible, for further assistance please send an email to training@babylifeline.org.uk to arrange an alternate method of payment.
Late Payments
Baby Lifeline Training reserves the right to charge interest on overdue amounts at an annual rate of 8% and an administrative charge of £40 will be added to your invoice – We are a not-for-profit organisation with no surplus funds to cover late payments.
Cancellation, Refunds and Transfers – Courses costing under £1000 per person
All invoices are liable for payment regardless of attendance, unless a cancellation or transfer is notified in writing at least four weeks before the training course. Cancellations or transfers must be made in writing and will be subject to a £40 administration fee per person. Please note, transfers are subject to availability.
No refund or transfer is available for a cancellation or amendment made within four weeks of the training course. We are unable to accept cancellations for bookings processed within four weeks of the training course.
A refund will also not be given if the delegate fails to attend the course.
Cancellation, Refunds and Transfers – Courses costing over £1000 per person
All invoices are liable for payment regardless of attendance. Once a booking is processed there is a non-refundable deposit of 10% of the course fee. Cancellations or transfers must be made in writing and transfers are subject to availability.
No refund or transfer is available for a cancellation or amendment made within four weeks of the training course. We are unable to accept cancellations for bookings processed within four weeks of the training course.
A refund will also not be given if the delegate fails to attend the course.
Discounts
We offer student discounts on some of our courses. To request a discount, a photograph of your student ID, and information about the course you wish to attend, must be emailed to training@babylifeline.org.uk If a discount is authorised, a payment link will be emailed to you. Failure to provide evidence of student ID may prevent you from attending the course.
Subsidisation
As a not-for-profit company, we are pleased to provide these subsidised places and to keep our training affordable for our delegates.
Course Details
Details of courses are uploaded to our website as soon as they are confirmed. We aim to provide training in various locations throughout the UK, during each year.
Places on our courses are limited and it is advised to book early to avoid disappointment. The amount of space available on courses depends on venue capacity and the request of faculty.
Invoices
Please note that we are a not-for-profit company with a small team and limited resources. For this reason, we expect payment upon invoicing (no later than 30 days or before the course date if this falls within the 30 days) via debit/credit card, cheque or BACs. Once invoiced, the funds must be allocated within 12months of the invoice date. Unallocated funds (past the 12month period) will no longer be available.
Unless previously agreed, our invoices require a valid purchase order number – obtained through the conversion of a requisition number from your Trust’s purchasing/buying department. This can be sent directly to training@babylifeline.org.uk.
All invoices are sent with a note requesting immediate payment and include details of clinical, administrative, and purchasing contacts, for communication purposes. We do not charge VAT.
We also use Tradeshift as a method of e-invoicing, please request to join our network if your institution uses this platform.
All places will be confirmed once an invoice is raised, the number of places invoiced is confirmation of the number of places allocated to a trust/organisation individual attendees names can be supplied at a later date.
Non-Self Funded Individual Bookings
We understand that when places on our courses are not self-funded, most NHS Trusts will allow delegates to pay using their own card through our website, and will then reimburse the cost to the delegate. We will provide a receipt from our processing company Stripe with an order form detailing the order made.
Please make an enquiry to your organisation’s purchasing department about its individual methods of arranging payment before booking.
If this is not feasible, for further assistance please send an email to training@babylifeline.org.uk to arrange an alternate method of payment.
Late Payments
Baby Lifeline Training reserves the right to charge interest on overdue amounts at an annual rate of 8% and an administrative charge of £40 will be added to your invoice – We are a not-for-profit organisation with no surplus funds to cover late payments.
Cancellation and Refunds – Courses under £1000 per person
All invoices are liable for payment regardless of attendance unless a cancellation or transfer is notified in writing at least four weeks before the training course. Cancellations or transfers must be made in writing and will be subject to a £40 administration fee per person. Please note, transfers are subject to availability.
No refund or transfer is available for a cancellation or amendment made within four weeks of the training course. We are unable to accept cancellations for bookings processed within four weeks of the training course.
A refund will also not be given if the delegate fails to attend the course.
Cancellation and Refunds – Courses over £1000 per person
All invoices are liable for payment regardless of attendance. Once a booking is processed there is a non-refundable deposit of 10% of the course fee. Cancellations or transfers must be made in writing and transfers are subject to availability.
No refund or transfer is available for a cancellation or amendment made within four weeks of the training course. We are unable to accept cancellations for bookings processed within four weeks of the training course.
A refund will also not be given if the delegate fails to attend the course.
Discounts
We offer student discounts on some of our courses. To request a discount, a photograph of your student ID, and information about the course you wish to attend, must be emailed to training@babylifeline.org.uk If a discount is authorised, a payment link will be emailed to you. Failure to provide evidence of student ID may prevent you from attending the course.
Subsidisation
As a not-for-profit company, we are pleased to provide these subsidised places and to keep our training affordable for our delegates.
Course Details
Details of courses are uploaded to our website as soon as they are confirmed. We aim to provide training in various locations throughout the UK, during each year.
Places on our courses are limited and it is advised to book early to avoid disappointment. The amount of space available on courses depends on venue capacity and the request of faculty.
Course Provisions
Travel, accommodation and parking during the course are the responsibility of the delegate. Lunch and refreshments are provided on the day (unless otherwise stated) and are included in the cost of the course. We request that any dietary requirements are stated during the booking process.
Registration Information
On completion of your booking you will receive a payment receipt and a copy of the order form to the email provided. Once payment has been received you will also be sent a confirmation email. One week before the course an email will be sent to you containing an information or delegate pack featuring the programme and venue details.
A few days before the course, a reminder email will also be sent to all delegates with essential information for the day. Any post-course materials will also be sent to the email address provided. Materials provided are sent at the discretion of the relevant course director.
CPD Hours / Certificates
All courses state the number of valid CPD hours on course pages, flyers and also on individual certificates.
Upon completion of the course, and post-course survey you will be issued with a certificate, which will be sent to you via email 7-14 days following the course.
Charity Grant Funded Places
If you are awarded a charity grant funded place, and you fail to attend, or cancel and you or we are unable to fill the place, you will be invoiced the full cost of the course place to cover costs incurred.
Postponement or Cancellation of Courses by Baby Lifeline Training
It may become necessary for Baby Lifeline Training to cancel a course that forms part or all of your booking. Such cancellations occur only very rarely. In this event, we offer delegates who have already booked the option to either request a full refund or to defer their placement onto a course of equal value (subject to availability). We will give ample notice to delegates who have booked if the course is not to be taking place. Baby Lifeline Training shall not be further liable where a course is cancelled or cannot take place. For this reason delegates are encouraged not to book travel or accommodation more than two weeks prior to any course date.
Commissioned Courses
In certain instances we are able to offer commissioned courses, specifically for organisations as in-house training. This is, of course, arranged at the availability of faculty and resources for the proposed day.
Our policy is that your organisation must be willing to confirm the attendance of a minimum number of delegates. We ask that you pay promptly upon invoicing. After the minimum number has been met, any further delegates looking to attend from the organisation are able to book on to the course separately if they wish.
The organisation must also provide an accessible venue with basic AV equipment, and also provide refreshments for the day. If a venue and catering cannot be arranged by the organisation, Baby Lifeline Training can arrange this, however the costs will be billed to the organisation.
It is also preferable if the course can be opened to external delegates to attend. We can also offer these courses in a bespoke manner.
If you are interested in commissioning a course for your organisation please contact training@babylifeline.org.uk.
Cancellation, Refunds and Transfers – Commissioned courses
- Booking Confirmation
A course booking is considered confirmed once the commissioning organisation has agreed to the proposed course date(s) or issued a purchase order, and has received these terms and conditions. - Requests to Reschedule
If the commissioning organisation wishes to reschedule a confirmed course date, a minimum of three (3) months’ written notice must be provided prior to the scheduled course date. - Transfer Fee
Approved rescheduling requests made with at least three (3) months’ notice will be subject to a 25% fee. Approved rescheduling requests made with at least three (2) months’ notice will be subject to a 50% fee, calculated based on the total agreed course fee. The remaining balance will be applied to the rescheduled course date. - Late Rescheduling or Cancellation
Any cancellation or request to reschedule made within one (1) month of the scheduled course date will not be granted. - No Refund Policy
In the event that the commissioning organisation cancels or attempts to reschedule the course within one (1) month of the scheduled date, no refund will be issued, and the full course fee will remain payable. - Written Requests
All requests to cancel or reschedule a course must be submitted in writing and will only be considered confirmed once written acknowledgement has been provided. - Discretion
Any exceptions to these terms are made solely at the discretion of the course provider.