Healthcare Incident Investigation

£1,950 for 5 full days online training.

Upon completion of the course delegates will receive a CPD Certificate in ‘Foundation in Healthcare Incident Investigation’ from Cranfield University.


Please click on a course on the table below to book your place.
Start Time Name Details Location Price
July 5, 2021 - 9:00 am

Healthcare Incident Investigation Online Training: 5th – 9th July 2021

Training Delivered Online

Training Delivered Online

£1,950.00 View Details

Please ensure that you have read and understood our terms and conditions before booking. There is a non-refundable deposit of £195 (10% of the course fee) for any cancellations – as we are a not for profit organisation and will have incurred costs.


The Need for Training

The way in which healthcare organisations respond and learn following patient safety incidents has repeatedly been highlighted as a cause for concern.

  • In 2018, the Royal College of Obstetricians and Gynaecologists’ Each Baby Counts report highlighted significant variability in local maternity investigations, the lack of family involvement, and the tendency to blame individuals rather than fully seeking to understand and address systemic issues.
  • The Better Births report (2016) called for a ‘national standardised investigation process when things go wrong’ and highlighted the lack of national training as a concern.
  • Earlier in the year, the Care Quality Commission (CQC) published a briefing document about progress maternity safety that again highlighted ‘…a lack of investigation and learning when things go wrong’ as an issue.
Baby Lifeline and Cranfield University Collaboration

Baby Lifeline and Baby Lifeline Training have partnered with the world-renowned Safety and Accident Investigation Centre at Cranfield University to a develop a practical, hands-on training course specifically in healthcare incident investigation.

“Cranfield have over 40 years of experience training incident investigators in many safety critical sectors.  We recently brought this expertise and knowledge to the field of healthcare by providing initial training for HSIB investigators.  We are delighted to partner with Baby Lifeline so that proven investigator skills can been made available to a wider healthcare cohort; ultimately improving safety in the healthcare sector.”

– Craig Cattell, Lecturer in Safety & Accident Investigation, Cranfield University

“The point at which something goes wrong in healthcare is critical for everyone involved. Carrying out a high-quality incident investigation requires a high level of knowledge and skills, yet too often healthcare organisations delegate such investigations to clinical staff with little training or support. Baby Lifeline are delighted to have been able to work with Cranfield University to offer such a comprehensive, high-quality training course in this vital area.”

– James Titcombe, Course Director, Baby Lifeline

About the course

The course is based around a week-long healthcare incident simulation and utilises an array of practical exercises throughout to enable consolidation of learnt skills.

These exercises range from delegates conducting interviews with healthcare professionals and supporting actors, to interpretation and analysis of evidence, developing findings, and writing recommendations. Practical exercises are based on a simulated event that is based on real-world scenario, so delegates will gain experience conducting a high-fidelity simulated investigation.

Relevant for

The course will be particularly relevant to the maternity setting, but the principles, techniques and methodology taught is equally applicable to all types of healthcare incident investigation in accordance with the national Serious Incident Framework

Course Content

Specialist training will be provided in the following areas:

    • Gathering and recording evidence.
    • Establishing and recording a sequence of events.
    • Identifying and recording causal and contributory factors relating to the case.
    • Engaging and involving families.
    • Interviewing techniques (structured, semi-structured, cognitive).
    • Developing and writing appropriate reports and healthcare recommendations.
    • Delivering and understanding of regulatory and NHS patient safety policies.
    • Understanding systemic investigations and human performance issues.
    • Understanding organisational factors and safety culture.
  • james-titcombe
    James Titcombe, OBE
    Course Facilitator
    Healthcare Incident Investigation
  • Jennifer O'Donnell
    Course Facilitator
    Healthcare Incident Investigator
  • Dr Leigh Dunn
    Course Facilitator
    Healthcare Incident Investigation
  • Craig Cattell
    Course Director
    Healthcare Incident Investigation