New Healthcare Incident Investigation Course Off to a Great Start

This month, 28 delegates from a range of NHS organisations and national bodies got together virtually to take part in our inaugural Healthcare Incident Investigation course run in partnership with Cranfield University.

This innovative course is based around a week-long healthcare incident simulation and utilises an array of practical exercises throughout to enable theoretical delivery, practical learning, consolidation of learnt skills, and experience of near-real-world environments.

The course covers the following key areas:

  • Understanding organisational factors, human factors science and safety culture
  • Understanding systemic investigations
  • Gathering and recording evidence
  • Establishing and recording a sequence of events
  • Identifying and recording causal and contributory factors relating to the case
  • Engaging and involving families throughout the investigation process
  • Interviewing techniques (structured, semi-structured, cognitive)
  • Developing and writing appropriate reports and healthcare recommendations.
What the Delegates Thought

The feedback so far has been overwhelmingly positive:

  • 95% of delegates rated the overall quality of the education offered as either ‘very good’ or ‘excellent’.
  • 100% of delegates either ‘agreed’ or ‘strongly agreed’ that the course was relevant to their learning objectives.
  • 89% stated that they would be modifying their practice in a minor (47%) or major way (42%)

Comments from delegates included:
“I thought the course was fantastic. The concept was great, being able to apply the knowledge immediately helps to solidify it in practice.”
“I have thoroughly enjoyed the course and feel a lot more prepared to deal with investigations in the future.”
“Really strong catalogue of speakers with a wealth of knowledge and experience.

Reflecting on the first course, Baby Lifeline course director James Titcombe said:

“How healthcare organisations respond and learn following errors and incidents is a crucial area identified time and time again in inquiries and reports as an aspect for improvement. It’s been a real privilege to work with the world class team at Cranfield University to bring about this new and innovative course specifically designed to provide healthcare professionals with specialist knowledge and practical skills to support high quality, system-focused learning investigations. This first course was well attended, and it’s been fantastic to see such positive feedback with many delegates saying how valuable the learning has been and already planning to make changes in their organisations.”

Craig Cattell, Course Lecturer and Lead, Cranfield University said:

“The Foundation in Healthcare Incident Investigation was an enjoyable and informative week for everyone involved. The team and I here at Cranfield were impressed with the hard work and engagement put in throughout the week, on what is a high tempo course. We have managed to put together an array of presenters that I am really proud of who have the credentials required to deliver their content with authority from experience. The course represents an excellent step forward in giving wider healthcare professionals the skills required to carry out effective investigations into safety. The ethos of the course is around a ‘no blame’ investigation, focusing on learning lessons from incidents to improve healthcare safety”

Future courses

Following the success of our first course, we have now released dates for 2 further online courses in March and July. Full information, including booking details are available on our website here.

Please contact the team at Baby Lifeline Training if you have any questions or would like to discuss this course in more detail with a member of the team.

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