Developing ‘Human Factors’ skills
Exploring the vital role that non-technical skills play in improving team working, communication & patient safety. The basics of human factors training for the maternity care team.
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The Need For Training
In numerous reports investigating maternal and neonatal deaths, and avoidable harm, a great deal of cases involved an element of substandard care (Each Baby Counts, 2020; HSIB, Summary of Themes, 2020; Saving Babies’ Lives, 2019). Teamwork, communication, and interpersonal skills were cited as particular areas of concern.
The social skills of communication, team-working and leadership and the cognitive skills of situational awareness and decision-making are considered to be key ‘non-technical skills’ (NTS). Such skills are of particular relevance to the maternity care team, where multiple tasks are often required simultaneously, the woman is usually awake, and the clinical circumstances may be complex and stressful.
“Very beneficial day has prompted me to think more about mindfulness and to think about the impact of human factors.”
“Very valuable and relevant.”
Aims
The course will explore the vital role that nontechnical skills play in improving team working, communication and patient safety. The basics of human factors training for the maternity care team. It aims to improve maternity outcomes and staff satisfaction through development of individual and team human factors skills.
Objectives
- To develop an understanding of what human factors are and how they influence outcomes in maternity care.
- To enable you to develop your own and your teams’ human factors skills.
Relevant For
The course is ideally taught in a multidisciplinary setting and is relevant to all members of the acute maternity team including midwives, obstetricians, neonatal nurses and anaesthetists. It is also relevant for allied health professionals (AHPs).
Content
A one-day multidisciplinary course that will focus on developing ‘human factors’ skills in the delivery suite, with workshops in the following pertinent areas:
- Key domains to discuss: situation awareness, team-working, decision making, leadership, giving and receiving feedback, stress and fatigue.
- How do we identify these skills?
- How do we improve these skills?
- Multidisciplinary workshops.
- Implications for clinical practice.
97% rated quality of education as ‘Good’, ‘Very Good’ or ‘Excellent’.
98% reported that they would consider or intended to modify practice after seeking more information.
