Developing ‘Human Factors’ skills

Exploring the vital role that non-technical skills play in improving team working, communication & patient safety. The basics of human factors training for the maternity care team.

£120 for full day of training, including lunch, tea and coffee.

To book please click on the selected course above and fill out our online application form. Please note administration fee charges of £40 per booking will be made for any cancellations – as we are a not for profit organisation and will have incurred costs.

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*Start times may vary for in-house training courses

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Please click on a course on the table below to book your place.
Start Time Name Details Location Price
October 31, 2018 - 8:30 am

Developing ‘Human Factors’ Skills – Jersey – 31 October 2018

Jersey Hospice Care, Mont Cochon, St Helier, Jersey, JE2 3JB £120.00
Jersey Hospice Care, Mont Cochon, St Helier, Jersey, JE2 3JB £120.00
Developing 'Human Factors' Skills
  • Kim-Hinshaw
    Mr Kim Hinshaw
    Honorary Chair of the Training Faculty
    Obstetric Advisor: Childbirth Emergencies in the Community
    Course Facilitator: Developing 'Human Factors' Skills
  • Mr Rehan Khan
    Course Facilitator
    Developing 'Human Factors' Skills
  • Susanna Crowe
    Course Facilitator
    Developing 'Human Factors' Skills
  • Debbie Rosenorn-Lanng
    Course Facilitator
    Developing 'Human Factors' Skills
  • Tim Stephens
    Course Facilitator
    Developing 'Human Factors' Skills
  • Stephen Tipper
    Course Facilitator
    Developing 'Human Factors' Skills
  • Denise Mace
    Course Facilitator
    Developing 'Human Factors' Skills
  • Ethel Oldfield
    Course Facilitator
    Developing 'Human Factors' Skills

Course Outline

In the last Confidential Enquiry, the vast majority of direct maternal deaths involved an element of substandard care; with teamwork, communication and interpersonal skills cited as areas of particular concern. These weaknesses result not just in increased mortality, but also significant morbidity and economic losses, with malpractice claims in obstetrics and gynaecology representing half of the UK NHS litigation bill over the last ten years.

The social skills of communication, team-working and leadership and the cognitive skills of situational awareness and decision-making are considered to be key ‘non- technical skills’ (NTS). Such skills are of particular relevance to the acute maternity care team on the Delivery Suite, where multiple tasks are often required simultaneously, the woman is usually awake, and the clinical circumstances may be complex and stressful.

Aims of the Course

This exciting and innovative course will provide an introduction to the NTS and how we may develop them in relation to our everyday practice as busy professionals.

  • To improve maternity outcomes and staff satisfaction through development of individual & team human factors skills
Objectives of the Course
  • To develop an understanding of what human factors are and how they influence outcomes in maternity care
  • To enable you to develop your own and your teams’ human factors skills
Relevant For

The course is ideally taught in a multidisciplinary setting and is relevant to all members of the acute maternity team including midwives, obstetricians, anaesthetists. It is also relevant for allied health professionals (AHPs) such as support workers, operating department practitioners, theatre nurses and receptionists. Medico-legal practitioners are also welcome.

Please note: Interactive workstations will be in groups of a specified number, each with experienced faculty drawn from all relevant groups.


A one-day multidisciplinary course that will focus on developing ‘human factors’ skills in the delivery suite, with workshops in the following pertinent areas:

  • Team working
  • Situation awareness & decision making
  • Leadership
  • Teaching human factors through simulation
  • Stress, fatigue & communication

93% rated quality of education as ‘Very Good’ or ‘Excellent’

100% of delegates reported an effective influence on practice

100% reported that they would consider or intended to modify practice after seeking more information