FAQs and Booking Policies

See below our policies and frequently asked questions for booking on a Baby Lifeline Training Course.

Invoices

Please note that we are a not-for-profit company with a small team and limited resources. For this reason, we expect payment upon invoicing (no later than 30 days) using either a debit/credit card/cheque before the date of the course. We cannot produce an invoice unless an institution/Trust is booking five or more places on our standard priced courses.

Unless previously agreed, our invoices require a valid purchase order number – obtained through the conversion of a requisition number from your Trust’s purchasing/buying department. This can be sent directly to training@babylifeline.org.uk.

All of our invoices are sent with a note requesting immediate payment and include details of clinical, administrative and purchasing contacts, for communication purposes. We do not charge VAT.

We also use Tradeshift as a method of e-invoicing, please request to join our network if your institution uses this platform.

Non-Self Funded Placements

We understand that when places on our courses are not self-funded, most NHS Trusts will allow delegates to pay using their own card through our website and will then reimburse the cost to the delegate. In every instance of payment we will provide a receipt of payment from our processing company Worldpay and also an order form detailing the order made.

Please make an enquiry to your organisation’s purchasing department about its individual methods of arranging payment before booking.

If this is not feasible, for further assistance please send an email to training@babylifeline.org.uk to arrange an alternate method of payment.

Refunds Policy

Any cancellations or amendments to your order are subject to a £30 administration fee. This includes but is not limited to transferrals from one course to another. No refund is available for a cancellation or amendment made within four weeks of the training course. This is because at this point we would have already incurred costs for your placing on the course due to factors such as catering, printing and staff resources.

A refund will also not be given if the delegate fails to attend the course.

Surcharge

If you are paying with a credit card, there will be a surcharge of +2.5% in addition to the cost of the courses/products.

Discounts

We offer student discounts on certain courses and special promotional discounts periodically. Our discounts are managed through the usage of voucher codes. Please check the individual course pages to see if there are any discount codes available. These must be applied at the cart when checking out in order for the discount to be processed.

Subsidisation

As a not-for-profit company, we secure different types of sponsorship to enable us to provide subsidised places on our training courses, this is why they appear more affordable than training offered by most other organisations.

Course Details

Details of courses are uploaded to our website as soon as they are confirmed. We aim to provide training in various locations throughout the UK, during each year.

Places on our courses are first come first served, and it is advised to book early as we often have limited availability. The amount of space available on courses depend on venue capacity and the request of faculty. It will be made apparent on the course pages on the website when there are less than ten spaces available to book.

Course Provisions

Travel, accommodation and usually parking during the course are the responsibility of the delegate. Lunch and refreshments are provided on the day (unless otherwise stated) and are included in the cost of the course. We request that any dietary requirements are stated during the booking process.

Registration Information

On booking, you will receive a payment receipt to the email provided. You will also receive a copy of the order form and a confirmation email that includes a link to download an information pack for the course. The information pack features the programme for the day (which is also available to download from our website) and venue details for where the course will be taking place.

A few days before the course, a reminder email will also be sent to all delegates with essential information for the day. Any post-course materials will also be sent to the email address provided. Materials provided are sent at the discretion of the relevant course director.

Please note that whilst we aim for consistency, programme content and speakers are subject to change. As we also do not have an automated system, there also may be a slight delay in confirmation emails being sent out due to operational resources. Delegates will be alerted if there are any changes in venue or timings, which will be sent through the email they provided.

CPD Hours / Certificates

All courses state the number of valid CPD hours on course pages, flyers and also on individual certificates.

Upon completion of the course, a certificate will be available for collection before leaving the venue. If you’d like the certificate to be sent through email, please send a request to training@babylifeline.org.uk.

Postponement or Cancellation of Courses by Baby Lifeline

Whilst we aim to schedule courses well ahead of the given date and try provide clinicians enough time to arrange leave, from time to time we may have to postpone or cancel certain courses due to unforeseen circumstances.

In this event, we offer delegates who have already booked the option to either request a full refund or to defer their placement onto a course of equal value. We will give ample notice to delegates who have booked if the course is not to be taking place.

Commissioned Courses

In certain instances we are able to offer commissioned courses, specifically for Trusts/institutions as in-house training. This is, of course, arranged at the availability of faculty and resources for the proposed day.

Our policy is that your organisation/institution must be willing to confirm the attendance of a minimum number. We ask that you pay promptly upon invoicing. Any further delegates looking to attend from the Trust/institution can book on at the usual rate in a separate invoice.

The Trust/institution must also provide an accessible venue with basic AV equipment, and also provide suitable catering for the day. If a venue and catering cannot be arranged by the Trust, Baby Lifeline Training can arrange this, however the costs will be billed to the Trust.

It is also preferable if the course can be opened to external delegates to attend. We can also offer these courses in a bespoke manner.

Please note that locations and dates for most courses for 2017 have now been determined, however if you’re interested in commissioning a course for your Trust in 2018 please contact training@babylifeline.org.uk.