Booking Terms and Conditions

Please ensure that you have read and understood the terms and conditions before making your booking.

Invoices

Please note that we are a not-for-profit company with a small team and limited resources. For this reason, we expect payment upon invoicing (no later than 30 days or before the course date if this falls within the 30 days) via debit/credit card, cheque or BACs. We cannot produce an invoice unless an institution/Trust is booking five or more places.

Unless previously agreed, our invoices require a valid purchase order number – obtained through the conversion of a requisition number from your Trust’s purchasing/buying department. This can be sent directly to training@babylifeline.org.uk.

All invoices are sent with a note requesting immediate payment and include details of clinical, administrative, and purchasing contacts, for communication purposes. We do not charge VAT.

We also use Tradeshift as a method of e-invoicing, please request to join our network if your institution uses this platform.

Non-Self Funded Individual Bookings

We understand that when places on our courses are not self-funded, most NHS Trusts will allow delegates to pay using their own card through our website, and will then reimburse the cost to the delegate. We will provide a receipt from our processing company Worldpay with an order form detailing the order made.

Please make an enquiry to your organisation’s purchasing department about its individual methods of arranging payment before booking.

If this is not feasible, for further assistance please send an email to training@babylifeline.org.uk to arrange an alternate method of payment.

Late Payments

Baby Lifeline Training reserves the right to charge interest on overdue amounts at an annual rate of 8% and an administrative charge of £40 will be added to your invoice – We are a not-for-profit organisation with no surplus funds to cover late payments.

Cancellation and Refunds

All invoices are liable for payment regardless of attendance unless a cancellation or transfer is notified in writing at least four weeks before the training course. Cancellations or transfers must be made in writing and will be subject to a £40 administration fee per person. Please note, transfers are subject to availability.

No refund or transfer is available for a cancellation or amendment made within four weeks of the training course. We are unable to accept cancellations for bookings processed within four weeks of the training course.

A refund will also not be given if the delegate fails to attend the course.

Discounts

We offer student discounts on all courses and special promotional discounts periodically. Our discounts are managed through the usage of voucher codes. Please check the individual course pages to see if there are any discount codes available. These must be applied at the cart when checking out in order for the discount to be processed – this cannot be added in retrospect. A scan or photograph of your student ID must be emailed to training@babylifeline.org.uk along with your booking reference number. Failure to do so may prevent you from attending the course.

Subsidisation

As a not-for-profit company, we are pleased to provide these subsidised places and to keep our training affordable for our delegates.

Course Details

Details of courses are uploaded to our website as soon as they are confirmed. We aim to provide training in various locations throughout the UK, during each year.

Places on our courses are limited and it is advised to book early to avoid disappointment. The amount of space available on courses depends on venue capacity and the request of faculty.

Course Provisions

Travel, accommodation and parking during the course are the responsibility of the delegate. Lunch and refreshments are provided on the day (unless otherwise stated) and are included in the cost of the course. We request that any dietary requirements are stated during the booking process.

Registration Information

On completion of your booking you will receive a payment receipt and a copy of the order form to the email provided. Once payment has been received you will also be sent a confirmation email which includes a link to download an information pack for the course. The information pack features the programme for the day and venue details of where the course will be taking place.

A few days before the course, a reminder email will also be sent to all delegates with essential information for the day. Any post-course materials will also be sent to the email address provided. Materials provided are sent at the discretion of the relevant course director.

Please Note

Baby Lifeline Training reserves the right to change the venue and/or speakers at any time and without prior notice. We accept no liability if a training course does not take place for reasons beyond our control. We also reserve the right to cancel the training course, in which case all monies will be refunded. All bookings are subject to these conditions.

As we do not have an automated system, there may be a slight delay in confirmation emails being sent out due to operational resources. Delegates will be alerted if there are any changes in venue or timings, which will be sent through to the email provided.

CPD Hours / Certificates

All courses state the number of valid CPD hours on course pages, flyers and also on individual certificates.

Upon completion of the course you will be issued with a certificate. Please collect your certificate before leaving the venue.

Postponement or Cancellation of Courses by Baby Lifeline Training

It may become necessary for Baby Lifeline Training to cancel a course that forms part or all of your booking. Such cancellations occur only very rarely. In this event, we offer delegates who have already booked the option to either request a full refund or to defer their placement onto a course of equal value (subject to availability). We will give ample notice to delegates who have booked if the course is not to be taking place. Baby Lifeline Training shall not be further liable where a course is cancelled or cannot take place. For this reason delegates are encouraged not to book travel or accommodation more than two weeks prior to any course date.

Commissioned Courses

In certain instances we are able to offer commissioned courses, specifically for Trusts/institutions as in-house training. This is, of course, arranged at the availability of faculty and resources for the proposed day.

Our policy is that your organisation/institution must be willing to confirm the attendance of a minimum number or delegates. We ask that you pay promptly upon invoicing. After the minimum number has been met, any further delegates looking to attend from the Trust/institution are able to book on to the course separately if they wish.

The Trust/institution must also provide an accessible venue with basic AV equipment, and also provide suitable catering for the day. If a venue and catering cannot be arranged by the Trust, Baby Lifeline Training can arrange this, however the costs will be billed to the Trust.

It is also preferable if the course can be opened to external delegates to attend. We can also offer these courses in a bespoke manner.

Please note that locations and dates for most courses in 2019 have now been determined, however if you are interested in commissioning a course for your Trust please contact training@babylifeline.org.uk.